As an NDIS provider, undergoing an audit can be a stressful experience, but it’s an essential process to ensure compliance with the NDIS Practice Standards. If you receive a major non-conformance during an audit, you’ll be required to undergo a corrective close-out audit within 90 days. In this blog, we’ll explain what a corrective close-out audit is, when they’re needed, and what providers can do to prepare for one.
What is a Corrective Close-Out Audit?
A corrective close-out audit is an additional audit conducted by the NDIS Quality and Safeguards Commission (NDIS Commission) when a provider receives a major non-conformance during an audit. The corrective close-out audit is designed to ensure that the provider has addressed the non-conformance and identified the root cause of the issue. During the audit, the auditor will review the evidence provided by the provider to ensure that the non-conformance has been rectified and that the provider has implemented measures to prevent a recurrence.
When Are Corrective Close-Out Audits Needed?
Corrective close-out audits are required when a provider receives a major non-conformance during an audit. Major non-conformances are deviations from the NDIS Practice Standards that have a significant impact on the quality and safety of service provision. Examples of major non-conformances include issues related to the safety and well-being of participants, inadequate staff training, or failure to provide services in accordance with the participant’s plan.
Preparing for a Corrective Close-Out Audit
If you’re required to undergo a corrective close-out audit, there are several steps you can take to prepare:
- Review the Non-Conformance: Ensure that you understand the details of the non-conformance, including the root cause of the issue and the actions required to address it.
- Develop an Action Plan: Develop an action plan outlining the steps you’ll take to rectify the non-conformance and prevent a recurrence. This plan should include timelines, responsible parties, and measures to monitor progress.
- Provide Evidence: Gather evidence to support your action plan, including policies, procedures, and training records. Ensure that your evidence clearly demonstrates how you’ve addressed the non-conformance and identified the root cause of the issue.
- Engage External Support: Consider engaging external consultants or experts to provide advice and support throughout the corrective action process.
Corrective close-out audits are an important part of the NDIS audit process. If you receive a major non-conformance during an audit, it’s important to take immediate action to rectify the issue and prepare for the corrective close-out audit. By reviewing the non-conformance, developing an action plan, providing evidence, and engaging external support, you can increase your chances of a successful audit outcome.
If you need advice or support around NDIS compliance and quality, Tania Gomez Consulting can help. Our experienced consultants provide a range of services, including compliance reviews, quality management systems, and staff training. We can help you navigate the complex NDIS requirements and ensure that you provide the best possible care and support to your participants. Contact us today to discuss your needs and how we can help you achieve NDIS compliance and quality.