What Happens if I Fail My NDIS Audit?

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As an NDIS provider, failing an audit can be a daunting experience. The audit process is a critical part of the National Disability Insurance Scheme (NDIS), as it ensures that providers meet the necessary standards of care and service provision.

The NDIS Quality and Safeguards Commission conducts audits of NDIS providers to assess their compliance with the NDIS Practice Standards. If you fail an NDIS audit, it’s essential to know what steps to take next. In this blog, we will explore what to do if you fail an NDIS audit, including the difference between minor and major non-conformances.


Minor Non-Conformance

A minor non-conformance is a deviation from the NDIS Practice Standards that is considered to have a limited impact on the quality and safety of service provision.

When a provider receives a minor non-conformance, they have 18 months to rectify the issue and provide evidence of compliance to the auditor at their next audit.

This gives providers sufficient time to identify and address the issue, without compromising the quality of care provided to participants.


Major Non-Conformance

A major non-conformance is a deviation from the NDIS Practice Standards that have a significant impact on the quality and safety of service provision.

If a provider receives a major non-conformance, they are required to undergo a corrective close-out audit within 90 days. The provider will need to compile evidence that they have rectified the issue and identified the root cause of the non-conformance.

This evidence will be reviewed by the auditor to ensure that the provider has taken appropriate action to address the issue.

If the provider fails to complete the corrective close-out audit within the required time or is unable to provide sufficient evidence of compliance, the NDIS Commission will assess their suitability to continue operation as an NDIS provider.

 

What To Do If You Fail An NDIS Audit

If you fail an NDIS audit, it’s essential to take immediate action to rectify the non-conformance. This may include conducting an internal review of your policies, procedures and practices, engaging with external consultants to provide advice and support, or making changes to your operations to ensure compliance with the NDIS Practice Standards.

It’s crucial to remember that failing an NDIS audit is not the end of the world. It’s an opportunity to identify areas for improvement and to make changes to ensure that you provide the best possible care and support to participants.

However, it’s important to take the necessary steps to rectify the non-conformance to avoid further issues and potential loss of your NDIS registration.

 
Contact Tania Gomez Consulting for NDIS Compliance and Quality Advice

If you need advice or support around NDIS compliance and quality, Tania Gomez Consulting can help.

Our experienced consultants provide a range of services, including compliance reviews, quality management systems, and staff training.

We can help you navigate the complex NDIS requirements and ensure that you provide the best possible care and support to your participants.

Contact us today to discuss your needs and how we can help you achieve NDIS compliance and quality.