Unregistered Providers Guide to NDIS Quality and Compliance


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What's inside?

Introduction to NDIS Quality and Compliance

  • Overview of the NDIS Quality and Safeguards Commission and its role
  • Why is compliance important, even if you are unregistered?
  • Understanding choice and control

Understanding NDIS Quality and Compliance Framework

  • Key components of the NDIS quality frameworks
  • The code of conduct
  • The key requirements for an Unregistered NDIS Provider

Getting Started as an Unregistered Provider

  • How to become an unregistered provider
  • The scenarios that require you to be a registered provider

NDIS Practice Standards for Unregistered Providers

  • Governance and Operational Management
  • Rights and Responsibilities of Participants
  • Provision of Supports and Services
  • Provision of Supports for Daily Living
  • Provision of Supports for Health and Well-being
  • Effective Management of Behavior of Concer
  • Prevention and Response to Abuse, Neglect, and Exploitation
  • Workforce and Qualifications


Quality and Safety Measures for Unregistered Providers

  • Key Elements of Quality and Safety
  • Person-Centred Approach
  • Risk Management
  • Qualified and Skilled Workforce
  • Communication and Collaboration
  • Continuous Improvement
  • Compliance with Applicable Standards and Regulations
  • Incident Reporting and Complaint Handling

Managing Complaints and Feedback

  • Clear Complaints Policy and Procedures
  • Designate a Complaints Contact Person
  • Promote a Safe and Open Feedback Culture
  • Establish Multiple Feedback Channels
  • Timely and Transparent Communication
  • Fair and Impartial Investigation
  • Resolution and Learning
  • Documentation and Reporting
  • Follow-Up and Closing the Loop
  • Inform Participants of Alternative Complaint Options

Additional Resources and Support



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