Show Notes: What does a recovery coach do?

Duration: 00:48:13

Released Date: February 13, 2024

Tania Gomez and Paul Bryan

Ben and Robyn
(ROS Recovery Services)

Share this note:
EP 38 What does a recovery coach do?

Welcome to Episode 38 of The Profitable NDIS Provider Podcast, where hosts Tania and Paul explore the intriguing world of NDIS recovery coaches. In this episode, we welcome Ben and Robyn to share  insights into their business and NDIS journey. Key FAQs include understanding the role and purpose of a recovery coach, the participants they work with, and the outcomes achievable. Tania also leads discussions on the implications of the NDIS review for recovery coaches, the qualifications required, and the funding landscape. Our hosts dive into the rewards and challenges of being a recovery coach, sharing success stories and providing valuable advice for those considering this profession. Join us for a comprehensive discussion on recovery coaching, its evolving landscape, and ways to connect with our guests for more information.

Episode Highlights
About the Speakers

Robyn Maszniew has a broad skillset, being well versed in customer relations, services and originations skills. Robyn keeps everything running smoothly, and contact and accountability are high. Before ROS, she worked at Perth Children’s Hospital as a personal assistant to two of the directors and was considered a significant asset to their team. With a background in health services, childcare, and client services, Robyns focuses on kids ages 0-16, primarly focusing on early intervention and keeping our kids strong and supported. Robyn advocates mental health awareness, as do all ROS employees! She works with people of diverse faiths, cultural backgrounds and genders. Robyn has a child on NDIS and has lived experience with the system. This, combined with her understanding of the early intervention systems, hospital supports both mainstream and NDIS support, make her an excellent Support Coordinator.


Benjamin Turner is a professional Psychosocial Recovery coach with 13 years of experience in disabilities and mental health. His passion is people and recovery. His background includes providing counselling, career support, disability and aged-care services within local agencies, including Alzheimer’s Australia, Crosslinks, Curtin University & and Empowering Abilities Together. Ben is passionate advocate for mental health awareness and diversity. He regularly work with people of various faiths and cultural backgrounds, nationalities, genders and sexualities (ROS is LGBTQI-friendly). He have had many years of experience assisting people with a range of issues, including anxiety, depression, trauma, chronic pain, relationships, social isolation, OCD, Autism, ADHD, and communication difficulties. His wealth of experience working with Neurodivergent individuals and families with multiple siblings and complex needs.


Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.

As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.


Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them. 

Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 

Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 

Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.

Follow | Like | Subscribe
The Profitable NDIS Provider Podcast

A webform by Podio

Expert On Demand