Show Notes: What Do Participants Want from Providers?

Duration: 00:30:30

Released Date: January 23, 2024

Tania Gomez and Paul Bryan

Brendon Woolf
(Participant Lead – NDIS Property Australia)

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Welcome to Episode 35 of the Profitable NDIS Provider Podcast! In this episode of the Profitable NDIS Provider podcast, hosts Paul and Tania interview Brendon Woolf from NDIS Property Australia. Brendon shares his personal experience as an NDIS participant and discusses the qualities that make a good provider stand out. He emphasizes the importance of focusing on the participant, providing choice and flexibility, and ensuring high-quality service. Brendan also discusses the challenges providers face in a competitive marketplace and offers advice on how providers can improve and grow their businesses. This insightful conversation sheds light on the key factors that participants look for in NDIS providers.

Episode Highlights

0:37 – Background Story and Experience
2:37 – What Participants Want from Providers
3:40 – What Makes a Good Provider
9:27 – Choosing a Provider
14:10 – Marketing and Advertising
21:31 – Advice for Providers


About the Speakers

Brendon Woolf is the Participant Lead of NDIS Property Australia. His lived experience as an NDIS participant becomes his motivation to advocate for NDIS participants’ rights and support them in finding suitable providers.




Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.

As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.


Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them. 

Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 

Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 

Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.

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