Show Notes: Understanding NDIS Business Models

Duration: 00:55:38

Released Date: November 21, 2023

Tania Gomez and Paul Bryan

Dr. Warren Harmer
(The Business Plan Company)

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Welcome to Episode 27 of the Profitable NDIS Provider Podcast! In this podcast episode, Paul and Tania interview Dr. Warren Harmer from the Business Plan Company to discuss the different types of business models used by NDIS (National Disability Insurance Scheme) providers. Dr. Harmer shares his insights and experiences from working with various businesses in the industry. He explains that while there is no single clear-cut business model, NDIS providers typically fall into several broad categories. These categories provide a framework for understanding the different approaches to management and operation within the NDIS provider sector. Tune in to gain a deeper understanding of the various business models used by NDIS providers and how they impact the industry.

Episode Highlights

1:30 – Introducing Dr. Warren Harmer
17:41 – Different Business Models for NDIS Providers
18:17 – 1. Direct Support Services
27:55 – 2. Supported Independent Living
42:39 – 3. Specialised Disability Accommodation
47:26 – 4. Ancillary Services
50:58 – Common Mistakes and Challenges
58:24 – Ensuring Business Model Sustainability

About the Speakers

Dr. Warren Harmer has a career in small business coaching, consulting, planning and ownership that spans 28 years. Originally a scientist, he fell into small business by accident and has since built an expansive expertise across a wide range of sectors.

Having now written more than 2,000 business plans, including those for finance, start-ups, investors, migration and NDIS, there is almost no business he hasn’t seen.

Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.

As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.


Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them. 

Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 

Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 

Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.

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