Show Notes: Streamlining Processes to Find Operational Efficiencies

Duration: 00:27:55

Released Date: November 14, 2023

Tania Gomez and Paul Bryan


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elcome to Episode 26 of the Profitable NDIS Provider Podcast! In this episode, hosts Tania Gomez and Paul Bryan discuss the importance of streamlining processes for operational efficiencies in NDIS businesses. They share insights on how to scale a business and save time by systemising processes. They also provide examples of how automation and technology can be leveraged to streamline tasks and improve efficiency. Additionally, they highlight the significance of digital accessibility and maintaining compliance with regulations. If you’re looking to optimise your NDIS business and improve its profitability, this episode provides valuable tips and strategies to help you thrive.

Episode Highlights

0:34 – Streamlining Processes for Operational Efficiencies
0:45 – Background and Experience in Streamlining Processes
1:24 – Scaling Processes in Provider Plus
2:28 – Identifying Pain Points and Implementing Solutions
3:13 – Challenges in Streamlining Processes
3:52 – Starting with a Workshop and Process Mapping
4:51 – Using Lucid Charts or Mind Maps for Process Visualisation
8:02 – Example of Process Streamlining in Care Plan Documentation
12:47 – Utilising Technology and Automation in the NDIS Sector
13:53 – Leveraging Existing Systems and Filling in the Gaps
17:03 – Data Protection and Compliance with Guidelines
20:31 – Emerging Trends: AI, Automation, and Digital Accessibility
24:25 – How to Get in Touch with Tania Gomez

About the Speakers

Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.

As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.


Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them. 

Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 

Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 

Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.

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