Show Notes: Spotlight on Supported Independent Living (SIL)

Duration: 01:00:43

Released Date: September 26, 2023

Tania Gomez and Paul Bryan

Tiffany Im (Support Services Queensland), Josh Grapes (EQWell), and Rachel Carey (Allara Support Services)

Share this note:
The Profitable NDIS Provider Podcast Episode 21: Spotlight on Supported Independent Living (SIL) with Paul Bryan, Tania Gomez, Rachel Carey, Tiffany Im, and Josh Grapes

The episode focuses on the provider’s initial steps in setting up their first SIL house, sharing the trials and triumphs encountered along the way. With valuable insights on growth strategies and tips for success, listeners gain practical advice on navigating Supported Independent Living (SIL) housing and offer a comprehensive glimpse into the world of SIL providers and their path to success.

Content Highlights
  • Special bonus episode as it’s our first time to have three guests in one episode! It’s a fun-filled and insightful discussion with three current SIL providers: Tiffany Im of Support Services Queensland, Josh Grapes of EQWell, and Rachel Carey of Allara Support Services.
  • Guests talk about their organisation’s SIL properties, participants, and locations.
  • They also share the advantages of using SIL as a business model for disability accommodations.
  • Tiffany, Josh, and Rachel take us through their journey as SIL providers; how they started their first SIL home and the process of setting one up.
  • They talk about the biggest challenges with SIL that they experienced and may be experienced by those who are new to this business model.
  • Our guests share important pieces of advice for new SIL providers.
About the Speakers

Rachel Carey is the General Manager and founder at Allara Support Services. She’s worked in disability services since 2008 and is really a strong disability advocate and an expert in supported independent living (SIL). Her work at Allara Support Services was recognized by the National Disability Leadership Organisation and became one of the finalists for its Leadership Award. We’ve been working with her on different networking and development programs for NDIS providers and professionals, one of which is the first-ever NDIS Provider Retreat in Bali. She’s also a co-host of the Provider’s Playbook podcast with Chris (NDIS Ninja).


Josh Grapes is the founder and director of Concept On, Perth’s full-service, good-as-brand agency that helps business owners turn incredible ideas into unforgettable brands, with beautiful brand experiences. He’s also a director at Go-Loco, Perth’s on-demand delivery service that puts locals first and on top of their business priorities. As a director, he helps go-loco find new opportunities and make high-level decisions, & strategies for the future. Before he entered the brand strategy and business development world, he worked as a marketing manager, a lead copywriter, & even an online dating assistant.



Tiffany Im has been working in disability services for 6 years. In January 2020 she started her own organisation, specialising in high-intensity SIL support and mental health community programs. She is passionate about offering inclusive and flexible work environments and believes that SSQ’s staff culture is the single biggest asset to her organisation and is what drives her business toward success. 



Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.

As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.


Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them. 

Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 

Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 

Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.

Follow | Like | Subscribe
The Profitable NDIS Provider Podcast

A webform by Podio

Expert On Demand