Show Notes: Innovation in Quality Management

Duration: 00:57:54

Released Date: November 29, 2023

Tania Gomez

Walter Tran


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Walter Tran guides us through the origins of Centro Assist, uncovering the features that make it a beacon of change. From future developments to seamless integrations, we peer into the roadmap of NDIS transformation. The conversation extends to the intersection of Disability and Aged Care, highlighting the overlaps that create a more comprehensive approach. Walter explores the complexities of NDIS Practice Standards, shedding light on their challenges and significance. Discover the value embedded in Quality Management Systems, investigate ROI considerations, and grasp the critical significance of Process Mapping. This episode takes us deep into the core of NDIS innovation, suggesting a future in which the landscape is not just transformed but elevated. Welcome to ‘Innovate for Impact,’ the podcast series hosted by Tania Gomez Consulting. In this episode, we’re joined by Walter Tran, Chief Operating Officer of Centro Assist, to explore the transformative power of innovation in Quality Management within the NDIS.

Episode Highlights
0:00 – introduction
2:01 – Background of Centro Assist
26:08 – Benefits and Features of Centro Assist
37:28 – Future Developments and Integration
40:34 – Overlap of Disability and Aged Care
42:07 – Importance of Understanding NDIS Practice Standards
45:47 – Challenges of Reading NDIS Practice Standards
47:59 – Value of Quality Management Systems
47:43 – ROI of Quality Management
48:27 – Importance of Process Mapping
About the Speakers

Walter Tran is dedicated to removing the burden of compliance for service providers. As the founder of Centro ASSIST, which began in 2018 during the rollout of the NDIS across Australia, Walter has helped organizations of all sizes manage their compliance obligations.

Centro ASSIST offers digitized policies and procedures, a digital platform for scheduling and managing internal audits, and a comprehensive suite of registers for incidents, complaints, feedback, risks, and improvements. Walter’s leadership ensures that service providers can focus on their core mission while efficiently managing compliance.

Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.

As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.


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