Show Notes: Innovation and Business Diversification with Tender Loving Care

Duration: 01:07:05

Released Date: March 05, 2024

Tania Gomez and Paul Bryan

Yasser Zaki
(CEO – Tender Loving Care)

Share this note:

Welcome to Episode 41, where hosts Paul and Tania explore the dynamic world of TLC Group in an NDIS case study on innovation and business diversification. Our guest, Yasser, takes us on a journey through the group’s diverse businesses, sectors, NDIS involvement, government consultancy, and international non-profit work. FAQs cover the motivations behind entering the NDIS space, the challenges faced, notable successes, the role of innovation, and advice for businesses aspiring to achieve similar milestones. Yasser also shares insights on the NDIS review, Australia’s performance in the disability sector compared to overseas, and the future goals for TLC. Tune in for a captivating conversation on NDIS innovation and connect with our guest for more information on their remarkable journey.

Episode Highlights
About the Speakers
Yasser Zaki was appointed CEO of TLC (Tender Loving Care) in 2016. Yasser is an experienced inspirational executive leader with strategic vision to grow a commercially sustainable and ethical organisation. With a passion for developing high performing teams through a collaborative and engaging leadership style. By focusing on customer and employee experience, he develops and delivers on growth and strategic direction.
Proven experience running a complex business delivering multiple projects and has demonstrated success in financial and organisational management. Yasser has created professional networks across Australia & Internationally through an ability to build solid internal and external stakeholder relationships, and network through peak government committees, conference presentations and industry events.

Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.

As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.


Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them. 

Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 

Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 

Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.

Follow | Like | Subscribe
The Profitable NDIS Provider Podcast