Show Notes: Finding and Retaining Staff

Duration: 00:44:49

Released Date: June 13, 2023

Tania Gomez and Paul Bryan

Phil Jordan

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The Profitable NDIS Provider Podcast - Season 1 - Episode 9 Album Art

Welcome to the ninth episode of “The Profitable NDIS Provider” podcast with Tania and Paul. In this episode, we focus on the critical aspect of finding and refining staff, and how it impacts the success of NDIS providers. To provide insights on this topic, Tania and Paul interview Phil Jordan from Partale, an HR consultancy firm that specialises in helping businesses improve their recruitment and retention strategies.

Partale offers practical advice on how NDIS providers attract and retain the right staff. Phil discusses the importance of having a strong employer brand, creating a positive workplace culture, and offering attractive remuneration and benefits packages. He also shares insights on how to identify and address common HR challenges faced by NDIS providers, such as high staff turnover and workforce diversity.

Throughout the episode, Tania and Paul ask Phil about his experience working with NDIS providers, the common mistakes he sees, and the best practices he recommends for optimising the recruitment and retention of staff. They also discuss the role of technology and automation in streamlining HR processes and enhancing the employee experience.

This episode is a valuable resource for NDIS providers who want to improve their recruitment and retention strategies and create a positive and productive workplace culture. It provides practical advice and actionable insights from Phil, an HR expert with extensive experience in the NDIS sector. If you’re an NDIS provider looking to improve your staff recruitment and retention practices, or interested in the HR aspects of running an NDIS business, this episode is a must-listen. Tune in to hear from Tania, Paul, and Phil as they share their expertise and insights on finding and refining staff in the NDIS sector.



Partale is a team of experienced HR professionals who work with businesses to help them develop and implement HR strategies that support their growth and success. They specialise in recruitment and retention, employee engagement, and compliance and regulatory matters. Learn more about PARTALE here: https://partale.com.au/about


Content Highlights
  • Tania and Paul interview Phil Jordan of Partale, and talk about finding, refining, and retaining staff.
  • Tania shares that “finding staff has never been harder, and this seems to be the number one challenge that their clients have to take on.
  • They explore how a small provider stands out in the crowd to get skilled and competent staff.
  • Phil shares some tips on how NDIS providers can ask the right questions to a candidate to check job/position fit.
  • Phil also gives recommendations on where else providers can find staff.
  • They talk about the reality of staff retention in the NDIS field, where some would jump ship to another provider quickly, and providers couldn’t just increase hourly rates to keep the good staff.
About the Speakers

Phil Jordan is the Founder and Managing Director at PARTALE, an HR consultancy firm that specialises in helping businesses improve their recruitment and retention strategies. Phil is an HR expert with extensive experience in the NDIS sector. 

Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.

As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and see quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.

Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them. 

Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 

Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 

Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.

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