Show Notes: Breaking News – NDIS Review: Support Coordinators, Plan Managers and Foundation Supports

Duration: 00:55:33

Released Date: December 15, 2023

Tania Gomez and Paul Bryan

Storm Menzies
(Support Coordinator, Dietitian, and Mental Health Advocate)

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Welcome to Episode 31 (Special Streaming)! In this episode, hosts Paul and Tania together with guest Storm Menzies, a Support Coordinator, Dietitian, and Mental Health advocate, dive in the latest NDIS review, focusing on the proposed changes to support coordination and plan management in the NDIS. They explore the recommendations made in the recent NDIS review and talk about the potential impact on support coordinators and plan managers. They also raise concerns about potential challenges and uncertainties that may arise from these changes. The hosts highlight the need for involvement and consultation with all stakeholders, including providers and support coordinators, to ensure that the transition is smooth and that the best outcomes are achieved for participants.

Episode Highlights

0:27 – Overview of NGIS Review
2:33 – Recommendations for Support Coordination and Plan Management
5:01 – Discussion on Foundation Supports
8:24 – Concerns about the Implementation of Foundation Supports
17:02 – Role of Navigators
26:31 – Concerns about the Transition of Support Coordinators to Navigators
41:59 – Concerns about the Impact on Plan Managers
45:28 – Discussion on the Power Dynamics
50:22 – Concerns about the Reduction of Oversight
51:54 – Concerns about Creating Power Concentration
54:03 – Concerns about Burnout and Staff Turnover
55:59 – Summary and Conclusion

About the Speakers

Storm Menzies is the General Manager of Live Your Best Life Disability Support Services. In Storm’s unwavering commitment to transforming the lives of people with disabilities, her career has been a journey of hands-on dedication. Starting as a support and youth worker, she developed profound empathy, evolving into a Specialist Support Coordinator. Her approach emphasizes community over competition, evident in her current role as General Manager at Live Your Best Life Disability Support Services. Here, Storm leads a team that goes beyond mere service provision, cultivating a warm and welcoming community focused on nurturing and empowering individuals with Autism and complex behaviours.

Parallel to their managerial responsibilities, Storm is immersed in creating ByStorm, set to launch in 2024. This venture is a bold step toward redefining beauty standards and making cosmetics and beauty products universally accessible and inclusive. ByStorm seeks to celebrate every ability, shade, line, and texture, empowering everyone to feel beautiful exactly as they are. Storm’s tireless efforts extend beyond professional realms, reflecting a deep commitment to reshaping societal norms and fostering genuine inclusivity.


Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.

As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.


Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them. 

Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 

Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 

Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.

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