NDIS providers have a responsibility to identify and manage risks associated with the provision of support to ensure the safety of participants, workers, and the organisation. Here are some practical solutions for providers to meet the risk management requirements set by the NDIS Quality and Safeguards Commission:
Identify, Analyse, Prioritise and Treat Risks
- Providers should identify risks to the organisation, including risks to participants, financial risks, and work health and safety risks. Once identified, risks should be analysed, prioritised, and treated appropriately.
- Practical solutions include conducting regular risk assessments and developing risk management plans to address identified risks.
Documented Risk Management System
- Providers should have a documented risk management system that effectively manages identified risks, is relevant and proportionate to the size and scale of the provider, and the scope and complexity of supports provided.
- Practical solutions include creating a risk management policy and procedure manual, and regularly reviewing and updating the manual.
Covers all Risk Management Areas
- The risk management system should cover each of the following areas: incident management, complaints management and resolution, financial management, governance and operational management, human resource management, information management, work health and safety, and emergency and disaster management.
- Practical solutions include creating and implementing policies and procedures for each of the risk management areas.
Infection and Outbreak Control Measures
- Where relevant, the risk management system should include measures for the prevention and control of infections and outbreaks.
- Practical solutions include developing and implementing infection control policies and procedures, providing education and training to staff on infection control, and implementing outbreak management procedures.
Consistency in Service Provision
- Supports and services should be provided in a way that is consistent with the risk management system.
- Practical solutions include providing training to staff on the risk management system, conducting regular audits to ensure compliance, and reviewing and updating policies and procedures as necessary.
- Providers should have appropriate insurance in place, including professional indemnity, public liability, and accident insurance.
- Practical solutions include regularly reviewing insurance policies to ensure adequate coverage, and updating policies as necessary.
By implementing these practical solutions, NDIS providers can meet the risk management requirements set by the NDIS Quality and Safeguards Commission and ensure the safety of participants, workers, and the organisation.
If you need assistance with NDIS quality and compliance, contact Tania Gomez Consulting for expert advice and support.