Preparing for your Recertification Audit

As a National Disability Insurance Scheme (NDIS) provider, your recertification audit is an important part of the ongoing registration process. This audit assesses your compliance with the NDIS Practice Standards and helps ensure that you are providing high-quality services to NDIS participants. In this blog post, we’ll explore some key steps NDIS providers can take to prepare for their recertification audit, including the new November 2021 changes in the practice standards and the upcoming high intensity practice standards in February 2023.

Ensure your documents are up to date with recent changes 

The NDIS Practice Standards are periodically updated to ensure that they remain relevant and up-to-date. The latest changes were introduced in November 2021 and include updates to emergency and disaster planning and meal time planning. It’s important to familiarise yourself with these changes and ensure that your policies and procedures are updated accordingly. Additionally, the new high intensity practice standards coming in February 2023 will require NDIS providers to meet more rigorous standards of care. Stay up-to-date on these changes to ensure that you are providing the highest quality of care to your participants.

Ensure Participant and Staff Files are Up to Date

During the recertification audit, the auditor will review participant files and staff files to assess compliance with the NDIS Practice Standards. Ensure that all participant files are up to date with the latest information, including care plans, service agreements, and other relevant documentation. Additionally, staff files should include key items such as professional development records and annual performance reviews. Keep these files up to date throughout the year to ensure a smoother audit process.

Update Quality Management System Documents

The auditor will also review your quality management system documents, such as continuous improvement registers, complaint registers, incident management registers, and document control processes. Ensure that these documents are up to date and reflect your current practices. This will demonstrate that you have a robust quality management system in place and are committed to providing high-quality services.

Conduct Internal Audits

Internal audits are an important part of your quality management system and can help identify areas for improvement before the recertification audit. Conduct regular internal audits of your policies and procedures to identify any gaps or areas of non-compliance. Ensure that you have evidence that internal audits have been conducted over the past 12 months and that any identified issues have been addressed.

Prepare the Physical Environment

The recertification audit is conducted onsite, so it’s important to prepare your physical environment for the auditor’s visit. Ensure that your facilities are clean, organised, and safe for participants and staff. Additionally, make sure that all required documentation is easily accessible and that staff are aware of their responsibilities during the audit.

Preparing for your recertification audit can be a challenging task, but with the right support, it can also be an opportunity to strengthen your business and enhance the services you provide to NDIS participants. If you need assistance with audit preparation or have questions about the recertification process, contact Tania Gomez Consulting today. Our team of experienced consultants can provide guidance and support to help you navigate the audit process and ensure the ongoing success of your NDIS business. Contact us now to learn more.