As an NDIS provider, it’s essential to manage each participant’s information carefully. This means making sure it’s identifiable, accurate, current, and confidential. Participants should be able to access their information easily, and workers should use it appropriately. To achieve these goals, you should focus on the following indicators:
Always ask participants for their consent to collect, use, and retain their information or disclose it to other parties. Let them know why you need this information and when it might be disclosed without their consent, such as in situations required or authorised by law.
Participants should know how their information is stored and used, and when and how they can access or correct it or withdraw or amend their prior consent.
Maintain an information management system:
Develop an information management system that is relevant and proportionate to the size and scale of your organisation. This system should accurately and timely record each participant’s information.
Store documents appropriately:
Develop and maintain appropriate use, access, transfer, storage, security, retrieval, retention, destruction, and disposal processes for documents that are relevant and proportionate to the scope and complexity of supports delivered.
It’s critical to manage participant information effectively to provide high-quality services and protect their privacy. If you need help implementing these standards, contact Tania Gomez Consulting today. We can provide you with expert advice and support to ensure your information management practices are effective and compliant with NDIS regulations.