How to set up an NDIS Quality Management System (QMS)

How to set up an NDIS Quality Management System (QMS) 

If you’re considering becoming an NDIS provider, you’ll know that there are a lot of requirements you need to meet to ensure you’re providing high-quality support services to participants. One key requirement is having a Quality Management System (QMS) in place. A QMS is a set of policies, procedures, and processes that are designed to ensure that your services meet certain standards and that you are continuously improving your service delivery. Here, we’ll look at how to set up a QMS for your NDIS provider business based on the NDIS quality management standards.

Define the scope of your QMS

The first step is to define the scope of your QMS. You need to consider the size and scale of your provider business, as well as the scope and complexity of the supports you deliver. This will help you determine what policies and procedures you need to have in place to ensure that your services meet the NDIS quality management standards.

Develop policies and procedures

Once you’ve defined the scope of your QMS, the next step is to develop policies and procedures that align with the NDIS quality management standards. You should document your policies and procedures in a Quality Manual, which is a central document that outlines how you meet the requirements of legislation and the NDIS quality management standards.

Implement your QMS

Once you have developed your policies and procedures, it’s time to implement your QMS. You need to ensure that all staff members are aware of the QMS and understand their roles and responsibilities. You should provide training to staff members to ensure that they can implement the policies and procedures effectively.

Internal Auditing

To ensure that your QMS is effective and that your services are meeting the NDIS quality management standards, you need to have a documented program of internal audits. These audits should be relevant and proportionate to the size and scale of your provider business and the scope and complexity of the supports you deliver. Internal audits help you identify areas for improvement and ensure that your policies and procedures are being implemented effectively.

Continuous Improvement

Continuous improvement is a key component of the NDIS quality management standards. Your QMS should support continuous improvement by using outcomes, risk-related data, evidence-informed practice, and feedback from participants and workers. You should regularly review and update your QMS to ensure that it remains relevant and effective.

setting up a QMS for your NDIS provider business is essential to ensure that you’re meeting the NDIS quality management standards and providing high-quality support services to participants. It requires careful planning, development, implementation, and continuous improvement. By following the steps outlined above, you can ensure that your QMS is effective and that your services are continuously improving.

Need help setting up your QMS?

Our team of experienced consultants can guide you through the process of setting up a Quality Management System that meets the requirements of legislation and the NDIS Quality and Safeguards Commission Standards. We’ll work with you to develop a system that is tailored to the size and scale of your provider and the scope and complexity of the supports you deliver.

Our services include developing and implementing internal audit programs, supporting continuous improvement using outcomes and evidence-informed practice, and providing ongoing support and advice to help you maintain a high standard of support delivery.

Don’t wait any longer to improve the quality of your support delivery. Contact Tania Gomez Consulting today to discuss how we can assist you in setting up a QMS for your NDIS business.