How to Prepare for an NDIS Verification Audit

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If you’re looking to become a provider under the National Disability Insurance Scheme (NDIS), there are a few things you need to know. The NDIS is a government-funded program that provides support for Australians with disabilities, and becoming an NDIS provider means you’ll be able to offer your services to NDIS participants.

To become an NDIS provider, you’ll need to go through a verification process. This process is designed to ensure that all providers meet the necessary standards for delivering support to NDIS participants.

The verification process has different requirements for different types of providers. Bodies Corporate (Incorporated or Pty Ltd) seeking verification-only registration groups need to demonstrate their Human Resource Management capabilities, including pre-employment checks in accordance with workers’ screening requirements, qualifications and/or experience for staff delivering support, and completion of the NDIS worker orientation program by each staff member. They must also have incident management and complaints management processes in place, as well as personal accident insurance, worker’s compensation insurance, public liability insurance, and professional indemnity insurance.

For individuals and partnerships seeking verification-only registration groups, the requirements are a bit different. They need to provide 100 points of identification, proof of citizenship or right to work in Australia, evidence of qualifications and/or experience for staff delivering supports, completion of the NDIS worker orientation program by each staff member, and personal accident insurance or worker’s compensation insurance if they have staff. They must also have incident management and complaints management processes in place.

It’s important to note that the incident management and complaints management processes must meet the requirements of the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018 and the National Disability Insurance Scheme (Complaints) Rules 2018, respectively. These processes should be relevant and proportionate to the size and scale of the provider and to the scope and complexity of the supports being delivered.

If you’re interested in becoming an NDIS provider, it’s important to carefully review these requirements and ensure that you meet all of the necessary standards. Becoming an NDIS provider can be a great way to support Australians with disabilities and make a meaningful difference in their lives.

 

Preparing for a Verification Audit

A verification audit is a comprehensive review of a provider’s compliance with the NDIS Practice Standards. To prepare for a verification audit, providers should take the following steps:

  1. Review the NDIS Practice Standards: Providers should review the NDIS Practice Standards and ensure that they have policies and procedures in place to meet the standards.
  2. Collect Evidence: Providers should gather evidence to demonstrate compliance with the NDIS Practice Standards. This evidence may include policies, procedures, training records, and participant feedback.
  3. Review Staff Qualifications: Providers should review the qualifications of their staff and ensure that they have evidence of professional body membership and relevant qualifications.
  4. Review Insurances: Providers should review their insurances to ensure that they have adequate coverage for the services they provide.

Costs of a Verification Audit

The costs of a verification audit will depend on the size and complexity of the provider’s operations. Providers should budget for the costs of engaging an Approved Quality auditing scheme, as well as any external consultants or experts required to assist with the audit process.

 

Choosing an Approved Quality Auditing Scheme

Providers should choose an Approved Quality auditing scheme that meets their needs and is recognised by the NDIS Commission. Providers should ensure that the auditing scheme has a good reputation and can provide high-quality, independent auditing services.

Preparing for a verification audit can be a complex and time-consuming process. By reviewing the NDIS Practice Standards, collecting evidence, and reviewing staff qualifications and insurances, providers can increase their chances of a successful audit outcome. It’s important to choose an Approved Quality auditing scheme that can provide high-quality, independent auditing services.

Tania Gomez Consulting can assist you in preparing for your NDIS verification audit, ensuring that your policies, procedures, and practices are compliant with the NDIS Practice Standards.

Contact us today to discuss your needs and how we can help you achieve NDIS compliance and quality.